Refund policy

Return and Refund Policy

Thank you for shopping with us. We value your business and aim to provide quality products and excellent customer service. Please read our Return and Refund Policy carefully before making a purchase.

No Returns or Exchanges

Due to the hand-painted nature of our canvases, all sales are final. We do not accept returns, exchanges, or cancellations under any circumstances. Please ensure that you carefully review your order before completing your purchase.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with the following information:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

We will evaluate your claim and, if approved, offer a replacement or store credit at our discretion. We inspect all inventory prior to shipping out to avoid any of these issues.

Incorrect Orders

In the rare case that you receive the wrong item, please contact us within 7 days of receiving your order. We will make it right by sending the correct item or issuing store credit.

Contact Us

If you have any questions or concerns regarding your order, feel free to reach out:

Email: thesassystitcherneedlepoint@gmail.com